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WE'RE HIRING FOR THE FOLLOWING POSITION
E-commerce Customer Service Representative
The E-Commerce Customer Service Representative will be responsible for customer service through emails, portals and phone calls, daily data entry and order fulfillment of our products.
This person will report to the Director of E-commerce
The E-commerce Customer Service Representative will be responsible for the growth and success of Wayfair by way of turning all orders over within the allotted time frame, responding to all product related inquiries (tickets) in their portal, and overall making sure the account is in good standing. This person will be responsible for making sure content on Wayfair is always A+ and making corrections where needed to get the content to A+. This person will also handle 9 other internet retailer accounts and complete other E-commerce related tasks.
Responsibilities and Duties